Privacy Policy
Your privacy matters to us, on this website and in our care. This policy explains what information this website collects, how we use it, and the choices you have.
The Short Version
- We only collect what you choose to send us through our forms, plus basic technical information needed to run the site.
- We use it to respond to you. We never sell it or use it for advertising.
- We don't use advertising trackers, social media pixels, or tracking cookies.
- Please don't send health information through this website. We'll discuss that with you privately.
Who We Are
This website is operated by The Healing Place of NC, Inc., a 501(c)(3) nonprofit mental health practice located at 823 Elm St., Suite 234, Fayetteville, NC 28303. In this policy, "we," "us," and "our" refer to The Healing Place of NC.
What This Policy Covers
This policy covers information collected through this website. If you are a client, the health information we keep as part of your care is protected by federal law (HIPAA) and is described separately in our Notice of Privacy Practices, which you can request from our office at any time.
Information You Give Us
When you fill out a form on this site, we receive the information you enter:
- Contact form: your name, email address, phone number (optional), the topic you choose, how you'd like us to reach you, and your message.
- Volunteer sign-up: your name, email address, phone number (optional), the ways you'd like to help, your availability, and any skills or notes you share.
Because email and website forms aren't designed for sensitive medical information, please don't include details about your health, diagnoses, or treatment. Call us instead and we'll talk privately.
Information Collected Automatically
Like nearly all websites, our hosting provider automatically records basic technical information when you visit, such as your IP address, browser type, and the pages you request. This is used to deliver the site, keep it secure, and prevent abuse.
We may also use privacy-focused website analytics to understand general trends, like how many people visit and which pages are most useful. Any analytics we use do not use cookies, do not track you across other websites, and do not identify you personally.
Cookies and Tracking
This website does not use advertising cookies, tracking cookies, or social media tracking pixels, and it does not show ads. Our fonts are currently provided by Google Fonts, which means your browser connects to Google to load them.
How We Use Information
- To respond to your questions and requests
- To coordinate volunteer opportunities with you
- To operate, maintain, and protect this website
- To meet legal obligations
How We Share Information
We do not sell, rent, or trade your information. We share it only with service providers that help us run this website and our communications, such as our website host and form processor (Netlify) and our email provider. These providers may use the information only to provide their services to us. We may also disclose information if required by law or to protect someone's safety.
Links to Other Services
Our site links to services run by other companies, including our patient portal (TheraNest), our donation form (Zeffy), and driving directions (Google Maps). When you use those services, their own privacy policies apply. We encourage you to review them.
How Long We Keep Information
We keep form submissions only as long as we need them to respond to you or coordinate volunteering, and to meet any legal or recordkeeping requirements.
How We Protect Information
This website uses encrypted connections (HTTPS), and we take reasonable steps to protect the information you send us. No website or internet transmission is completely secure, so we can't guarantee absolute security.
Children's Privacy
This website is not directed to children under 13, and we do not knowingly collect personal information from them through this site. Parents or guardians seeking care for a child are welcome to contact us directly.
Your Choices
You can ask us to tell you what information you've sent us through this website, correct it, or delete it. Just contact us using the information below.
Changes to This Policy
We may update this policy from time to time. When we do, we'll post the new version here and update the date below.
Contact Us
If you have questions about this policy or your information, please contact us:
- Phone: (910) 760-0786
- Email: conniekern@healingplacenc.org
- Mail: The Healing Place of NC, 823 Elm St., Suite 234, Fayetteville, NC 28303
Last updated: October 2026